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CityPrime Privacy Policy

Effective Date: August 22, 2026

CityPrime respects the privacy of individuals who visit CityPrime.org, request services, participate in CityPrime programs, communicate with our team, or interact with CityPrime through community-based services.

This Privacy Policy explains the types of information CityPrime may collect, how that information may be used, how we work to protect it, and the choices individuals may have regarding their personal information.

By using CityPrime.org or voluntarily providing information to CityPrime, you acknowledge the practices described in this Privacy Policy.

1. Information We May Collect

CityPrime may collect information that individuals voluntarily provide when they:

  • Submit a contact form

  • Request CityPrime services

  • Request community assistance

  • Register for a program or event

  • Submit a partnership inquiry

  • Contact CityPrime by telephone, email, website, or social media

  • Participate in community-support programs

  • Complete an assessment, referral, or service-request form

  • Apply for employment or contracting opportunities

  • Subscribe to communications

Information collected may include:

  • Name

  • Telephone number

  • Email address

  • General location

  • Organization or company name

  • Service requested

  • Preferred method of contact

  • Program participation information

  • Information necessary to coordinate a referral or requested service

  • Information voluntarily provided through forms or communications

CityPrime will seek to collect only information reasonably necessary to provide the requested service or operate our programs.

2. Community Support and Service Information

Certain CityPrime programs may involve individuals experiencing homelessness, housing instability, financial hardship, or other challenging circumstances.

Depending on the service requested, an individual may voluntarily provide information regarding:

  • Housing or shelter needs

  • Identification-document needs

  • Public-benefit needs

  • Employment or workforce needs

  • Transportation needs

  • Resource referrals

  • Program participation

  • Requested community services

CityPrime will use this information only for legitimate service-delivery, referral, documentation, operational, or administrative purposes.

CityPrime does not require individuals to disclose more personal information than reasonably necessary to receive available services.

3. Sensitive Information

Some services may involve sensitive personal circumstances.

CityPrime seeks to limit the collection of sensitive information and will not request highly sensitive information through the public website unless it is necessary for a clearly identified service and appropriate safeguards are in place.

Individuals should not submit Social Security numbers, banking passwords, medical records, government-account passwords, or other highly sensitive credentials through general website contact forms.

When CityPrime refers an individual to another agency, healthcare provider, government program, or service organization, that organization’s privacy practices may apply separately.

4. How We May Use Information

CityPrime may use information to:

  • Respond to service requests

  • Communicate with individuals

  • Coordinate community-support services

  • Provide resource navigation

  • Schedule programs or services

  • Process partnership inquiries

  • Coordinate referrals

  • Provide transportation-related services

  • Manage Transitional Life Enrichment Services

  • Support workforce-development programming

  • Conduct authorized follow-up

  • Document program participation

  • Improve CityPrime programs and services

  • Maintain operational and administrative records

  • Measure program outcomes

  • Respond to safety concerns when appropriate

  • Comply with legal or contractual requirements

  • Prevent fraud, misuse, or security threats

We will not use personal information for purposes that are materially unrelated to the reason it was collected without an appropriate legal or operational basis.

5. Field Documentation and Photographs

Certain CityPrime services may include field documentation, community assessments, engagement tracking, or authorized photography.

When conducting field activities, CityPrime seeks to respect individual privacy and dignity.

Photographs, identifying information, and field observations should only be collected when appropriate for the applicable program, contract, operational requirement, or documented authorization.

CityPrime does not intend to publicly publish personally identifying photographs of service recipients without appropriate authorization, except where disclosure is otherwise permitted or required by law.

6. Sharing of Information

CityPrime may share information when reasonably necessary with:

  • Service providers

  • Referral organizations

  • Government agencies

  • Shelter or housing providers

  • Healthcare or social-service providers

  • Workforce-development providers

  • Transportation providers

  • Contractors or subcontractors supporting CityPrime operations

  • Technology providers supporting our website or business operations

Information will generally be shared only when necessary to provide requested services, fulfill contractual obligations, operate CityPrime programs, or comply with applicable law.

CityPrime does not sell personal information to third parties for monetary consideration.

7. Emergency and Safety Situations

CityPrime may disclose information when reasonably necessary to:

  • Respond to an emergency

  • Protect an individual from imminent harm

  • Protect the safety of CityPrime personnel or the public

  • Cooperate with emergency responders

  • Comply with a lawful government request

  • Comply with a court order, subpoena, or other legal requirement

CityPrime’s community-support and crisis-prevention services are not substitutes for emergency medical, psychiatric, police, fire, or other emergency services.

For an immediate emergency, individuals should contact the appropriate emergency service.

8. Website Information

When someone visits CityPrime.org, certain technical information may automatically be collected, including:

  • IP address

  • Browser type

  • Device type

  • Pages visited

  • Referring website

  • Approximate geographic area

  • Date and time of visits

  • Website interaction information

This information may be used to operate, secure, analyze, and improve the CityPrime website.

9. Cookies and Analytics

CityPrime.org may use cookies or similar technologies to:

  • Maintain website functionality

  • Remember visitor preferences

  • Understand website traffic

  • Measure website performance

  • Improve website usability

  • Detect security issues

Visitors may be able to disable or limit cookies through their browser settings. Disabling certain cookies may affect some website features.

Third-party website, hosting, analytics, or payment providers may use their own cookies or tracking technologies subject to their respective privacy policies.

10. Payments and Donations

If CityPrime accepts online payments, service fees, or other financial transactions through a third-party payment processor, payment-card information may be processed directly by that provider.

CityPrime does not intend to store complete payment-card numbers through its general website systems.

Payment processors maintain their own privacy and security policies.

11. Third-Party Websites

CityPrime.org may contain links to government agencies, community organizations, healthcare providers, transportation services, employment resources, social-media platforms, or other third-party websites.

CityPrime is not responsible for the privacy practices, security, accuracy, or content of third-party websites.

Visitors should review the privacy policies of external websites before submitting personal information.

12. Data Security

CityPrime takes reasonable administrative, technical, and organizational measures intended to protect personal information against:

  • Unauthorized access

  • Loss

  • Misuse

  • Alteration

  • Improper disclosure

  • Destruction

However, no website, electronic communication, database, or internet transmission can be guaranteed to be completely secure.

Individuals should use caution when transmitting sensitive information electronically.

13. Data Retention

CityPrime may retain personal information for as long as reasonably necessary to:

  • Provide services

  • Maintain required program records

  • Complete referrals

  • Fulfill contracts

  • Meet legal or regulatory obligations

  • Resolve disputes

  • Maintain appropriate business records

Information that is no longer reasonably necessary may be securely deleted, destroyed, or de-identified consistent with applicable requirements.

14. Children’s Privacy

CityPrime.org is not designed to knowingly collect personal information directly from children under 13 without appropriate parental, guardian, institutional, or legal authorization.

Some CityPrime programs may serve families or young people when appropriately authorized.

When services involve minors, CityPrime will seek to follow applicable consent, contractual, and privacy requirements.

15. Your Privacy Choices

Depending on applicable law and the nature of the information involved, individuals may request to:

  • Review certain personal information maintained by CityPrime

  • Correct inaccurate information

  • Update contact information

  • Request deletion of eligible information

  • Withdraw consent for certain communications

  • Opt out of nonessential marketing communications

Some information may need to be retained when required by law, contract, funding requirements, safety requirements, or legitimate business purposes.

16. Email and Communications

Individuals who provide contact information may receive communications related to:

  • Requested services

  • Referrals

  • Program updates

  • Appointments

  • Partnership inquiries

  • CityPrime activities

  • Administrative matters

Individuals may request to stop receiving nonessential promotional communications.

Operational, safety, contractual, or service-related communications may still be sent when necessary.

17. Employment and Contractor Information

If an individual applies for employment, contracting, subcontracting, or volunteer opportunities with CityPrime, we may collect information such as:

  • Name

  • Contact information

  • Resume

  • Employment history

  • Qualifications

  • Certifications

  • References

  • Availability

  • Other information voluntarily submitted during the application process

This information may be used to evaluate candidates and manage recruiting or contracting activities.

18. Changes to This Privacy Policy

CityPrime may update this Privacy Policy periodically to reflect:

  • Changes in our services

  • Changes in technology

  • New programs

  • Contractual requirements

  • Changes in applicable law

  • Changes in business operations

Updates will be posted on CityPrime.org with a revised effective date.

Visitors are encouraged to review this Privacy Policy periodically.

19. Contact CityPrime

Questions, concerns, or requests regarding this Privacy Policy or CityPrime’s handling of personal information may be submitted through our official website.

CityPrime

Website: CityPrime.org

Serving New York City

Our Commitment

CityPrime believes privacy, dignity, and respect are essential components of community service.

Whether an individual is requesting assistance, participating in a CityPrime program, seeking employment, or exploring a partnership, we are committed to handling personal information responsibly and using it only for appropriate service, operational, contractual, and legal purposes.

CityPrime — Humanity First. Stability. Opportunity. Independence.

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